Return, Refund & Cancellation Policy

Last updated: October 21, 2026

Thank you for shopping with Homesteading Suburbs! Because our products include dehydrated sourdough starter and made-to-order apparel, we have a few policies in place to ensure you know what to expect when placing an order.

Returns and Exchanges

We do not accept returns or exchanges for change of mind, incorrect size selection, or other customer preference reasons. Dehydrated sourdough starter cannot be returned, and our made-to-order apparel is prepared specifically for your order.

If your order arrives damaged, defective, or incorrect, please contact us so we can make things right. This policy does not limit any rights or remedies available to you under applicable law.

Order Cancellations

If you need to cancel an order, please email jenna@homesteadingsuburbs.com within 24 hours of placing it. Include your order number and the subject line “Order Cancellation” so we can locate your order quickly.

Cancellation requests are not guaranteed. Orders that have already entered production, been prepared for fulfillment, or shipped cannot be canceled, even if the 24-hour window has not passed.

If your cancellation is approved, your order will be canceled and a refund will be issued to your original payment method. Please allow time for your payment provider to process the refund.

Damaged, Defective, or Incorrect Orders

We take care to prepare and package orders properly, but occasionally something may go wrong. If you receive a damaged, defective, or incorrect item, please email jenna@homesteadingsuburbs.com within 48 hours of delivery.

Please include your order number, a description of the issue, and clear photographs of the item and packaging when applicable. This information helps us understand the problem and determine the best way to resolve it.

We aim to respond within two business days. Depending on the situation, the resolution may include a replacement or refund. Please wait for our instructions before returning or discarding an affected item.

Refunds and Processing Times

If a refund is approved, we will initiate it to your original payment method within three business days of approval. Once the refund has been initiated, it may take an additional 5–10 business days for the funds to appear in your account, depending on your bank or payment provider.

You will receive confirmation when your refund has been processed. If the funds have not appeared after that timeframe, please check with your payment provider.

Questions?

If you have questions about this policy, need to request a cancellation, or have an issue with an order, please contact:

Homesteading Suburbs
Email: jenna@homesteadingsuburbs.com

We’re happy to help and appreciate your support of our small business.